Shipping & Delivery Policy

At Passione Casa, we deliver the excellence of Italian design directly to your door. We partner with specialized furniture carriers to ensure that every piece arrives in pristine condition.

1. Delivery Areas & Costs

  • Mainland Italy: We offer delivery all over Italy. Standard charges as per our current standard rates.
  • Islands & Remote Areas: Deliveries to Sicily, Sardinia, and smaller islands may incur a small logistics surcharge, calculated at checkout.
  • International Shipping: We ship across Europe. Rates are calculated based on the destination and the volume of the items.

2. Shipping Methods

To provide the best experience, we offer three levels of service:

  • Standard Curbside Delivery: The item is delivered to the nearest point accessible by the carrier’s truck (street level).
  • Room of Choice (Premium): Our team will carry the furniture into your specific room (subject to staircase/elevator accessibility).
  • White-Glove Delivery & Assembly: Includes delivery to the room, professional assembly by expert technicians, and removal of all packaging materials.

3. Lead Times & Tracking

  • In-Stock Items: Dispatched within 3–5 business days.
  • Made-to-Order Pieces: Production times vary by artisan (typically 4–8 weeks). Please check the specific product page for details.
  • Tracking: Once your order leaves our warehouse, you will receive a tracking link. The carrier will call you 24–48 hours in advance to schedule a specific delivery window.

4. Customer Responsibility

Before ordering, please ensure that the furniture can fit through your doorways, hallways, and elevators. If a specialized lift or crane is required for high-floor delivery, please contact our customer service in advance for a custom quote.

5. Inspection & Damages

Your furniture is insured during transit.

  • Action Required: Upon arrival, please inspect the packaging. If you notice any visible damage, you must write “Accepted with reservation due to [describe damage]” on the delivery document before signing.
  • Reporting: Notify our support team within 48 hours with photos of the damage so we can arrange a replacement or repair immediately.